Pure gold is incredibly soft, so we mix it with other metals to make it strong enough for daily wear. "14k" means your jewelry is 58.5% pure gold (14 out of 24 parts) mixed with other metals for extra durability. It's the perfect balance of gold's beautiful shine and the strength you need for a lifetime of wear.

Finding your perfect size is easier than you think! Your fingers are slightly bigger in the evening, so that’s the best time to measure, and you should avoid measuring when your hands are cold, as that can make your fingers smaller. Make sure the size can slide over your knuckle but still feel snug on your finger. To get it just right, you can use a string or paper strip by wrapping it around the base of your finger, marking where the ends meet, and then measuring that length in inches or millimeters to compare with a ring size chart—for example, a circumference of about 2.13 inches (54 mm) equals a US size 7. Alternatively, you can measure a ring you already own by laying it on a ruler and measuring the inside diameter across the widest part in millimeters; a diameter of about 0.68 inches (17.3 mm) is also a US size 7.

Caring for your ISKRA piece is simple! For a quick clean, you can mix a few drops of mild dish soap with warm water. Let your jewelry soak for 10-15 minutes, then use a soft toothbrush to gently scrub the surface. Rinse with clean water and pat dry with a soft cloth. Avoid harsh chemicals like bleach or ammonia, which can damage the metal and stones.

Absolutely. We're happy to handle all repairs for pieces purchased from us. Just send your jewelry back, and our team will carefully inspect, repair, and restore it so it looks as beautiful as the day you got it. Please reach out to us first for safe packaging instructions and the return address.

Yes, you can! We love creating custom jewelry that tells your unique story. You can personalize your piece with custom engravings such as names, initials, special dates, or meaningful words; specific stones like your favorite birthstones or other gemstones, whether natural or lab-grown; unique designs featuring special shapes, symbols, or family motifs; and size adjustments if you need a longer chain or a different ring size. If you have an idea in mind, send us a sketch or photo for inspiration, tell us your preferred gold color (yellow, white, or rose 14k), and let us know if you have a deadline for a special event. We'll get back to you with a design proposal and quote before we get started!

We offer several delivery options to get your ISKRA jewelry to you: UPS Ground (1–5 business days) is free; UPS 2nd Day Air (2 business days) is also free during promotions; UPS Next Day Air Saver delivers the next day by the end of the business day; UPS Next Day Air arrives the next day in the early afternoon or before noon; and UPS Next Day Air Early ensures delivery the next day early in the morning.

For any order delay, we will notify you. Once your order is shipped, you will be able to track it using your tracking number.

For now, we're focused on serving our customers right here in the USA.

Since we only ship within the US, you won't be charged any additional duties or import taxes.

Yes! Every single one of our pieces is fully insured while it's in transit to you.

Once your order is placed, you'll receive a confirmation email. As soon as your beautiful new piece ships, we'll send you another email with a tracking link so you can follow its journey right to your door.

If you change your mind, you can cancel your order within 30 minutes of purchase by logging into your account. We work hard to ship orders out fast, so we can't guarantee a cancellation or change after that 30-minute window.

We do our best to get your order out as quickly as possible! In-stock items ordered by 12 PM EST usually ship the very same day. For all other orders, our processing and delivery timelines are an estimate, and we'll be sure to let you know if there are any delays.

We want you to be absolutely in love with your jewelry. Please see our full return policy for all the details.

Once we receive your return, please allow up to 10 business days for us to process it. We'll issue your refund within 2 business days of processing, and it typically takes 3-10 business days for the funds to appear back in your account, depending on your bank.

Personalized items are made uniquely for you, so our return process is a little different. If you decide to return an engraved or customized product, we’ll issue a 70% refund of the original purchase price, excluding any shipping fees or discounts.

Yes, we do! Your ISKRA jewelry is covered by a 5-year warranty.

Our 5-year warranty covers any issues with the craftsmanship of your piece, including manufacturing defects or problems with materials, loose or missing stones caused by a faulty setting, broken clasps, chains, or soldering defects, as well as free ring resizing, provided it’s done by our workshop.

Our warranty does not cover damage caused by misuse, accidents, drops, or impacts; damage resulting from exposure to harsh chemicals or cosmetics; normal wear and tear such as light scratches or small dents; any alterations or repairs made by someone other than our team; or lost and stolen items.

Yes! We know a surprise is part of the fun. Your order will be shipped in a plain box with no visible branding on the outside.

Every order comes in our exclusive, elegant packaging, ready for gifting.  Inside, you'll find our beautiful gift-ready packaging, including a gift bag, a certificate envelope, and a jewelry box with your piece.

Engraving is free of charge on pieces that are specifically designated for it. If you'd like a more custom engraving, it will be considered a custom piece.

While we offer complimentary engraving for products that are designed for initials, we can absolutely create a piece with a more personal message, a special date, or a unique symbol. If you have a specific idea in mind that goes beyond our standard engraving, we would be delighted to work with you on a custom piece. Please feel free to reach out to us with your ideas!